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Core mediation skills for leaders, managers and HR professionals

09:30AM, 28 September 2017
Central Birmingham
This is a very practical one-day workshop designed to give attendees the skills and confidence needed to intervene effectively when conflict develops, and to conduct a mediated intervention in the most commonly experienced work scenarios.

  1. Programme
  2. Testimonials
  3. Booking

When handled constructively, conflict at work can lead to greater understanding, improved relationships and more motivated and productive teams.

Core mediation skills for leaders, managers and HR professionals is a very practical one-day workshop designed to give attendees the skills and confidence needed to intervene effectively when conflict develops, and to conduct a mediated intervention in the most commonly experienced work scenarios.

This workshop is aimed at those who have had no formal training in mediation skills or conflict management, or those who have previously received training and are seeking a refresher. 

The workshop leader has extensive experience in delivering certificated mediation training in mediation skills within the HE sector, and has consistently received excellent feedback from previous participants. 

The workshop will cover:

  • Conflict: the common causes, how to spot it before it escalates, and how to intervene.
  • Mediation: what it is, the role of the mediator and how to use a collaborative approach to resolving conflict.
  • The key mediation skills and techniques to help shift parties from seemingly intractable positions to interests and common needs. 
  • A robust process to support you and the parties.

The format of the workshop will comprise:

  • A blend of theory with activities and practical tools.
  • Discussions around case study scenarios where mediation skills can be used.
  • Demonstration of mediation skills.
  • The opportunity to put the skills into practice through role play and other practical exercises.
  • Small group and paired work.

The workshop will run between 9.30 am and 4.40 pm (registration from 9 am). A timed programme can be found below:

Core mediation skills for leaders, managers and HR professionals - progamme

Previous attendees of this workshop have said the following:

“Highly interactive and interesting. Skills that can be applied over a number of HR situations”

“A useful toolkit in one day.”

“Great Foundation course. Highly recommend it.”

Prices and booking processes:

 

Participants from UCEA member HEIs

£335 per place for participants from UCEA member institutions. Book places via the online booking form.


Participants from other HEIs and HE sector agencies

£435 per place.

Please email seminars@ucea.ac.uk to enquire about attending this course.