Core mediation skills (including mediating remotely)

Core mediation skills (including mediating remotely) is aimed at HR professionals, managers and others responsible for staff mediations in HEIs. The workshop is designed to give attendees a grounding in the knowledge and skills needed to intervene effectively when conflict develops, and to conduct a mediated intervention in the most commonly experienced work scenarios. This workshop is essentially our previous ‘Core Mediation Skills’ workshop adapted for online delivery and to cover considerations around mediating remotely. 

The workshop is split over two half-days on the mornings of Tuesday 5 and Tuesday 12 October and is delivered via Zoom using a mixture of plenary, breakout sessions and role plays to provide an opportunity to put the theory into practice. It is aimed at those who have had no formal training in mediation skills or conflict management, or those who have previously received training and are seeking a refresher course that incorporates pointers and tips on mediating in an online environment.  

The workshop leader has extensive experience in delivering certificated mediation training in mediation skills within the HE sector, and has consistently received excellent feedback from previous participants. She mediates regularly for HEIs across the UK.

The workshop will cover:
  • Conflict: the common causes, how to spot it including when working remotely, and how to intervene. 
  • Mediation: what it is, the role of the mediator and how to use a collaborative approach to resolving conflict both in person and online.
  • The key mediation skills and techniques to help shift parties from seemingly intractable positions to interests and common needs.           
  • A robust process to support you and the parties.
The format of the workshop will comprise:
  • A blend of theory with activities and practical tools.
  • Discussions around case study scenarios where mediation skills can be used.
  • Demonstration of mediation skills.
  • The opportunity to put the skills into practice through role play and other practical exercises.
  • Small group and paired work.
  • Pre-work for session two is to watch a 50-minute demo film of a mediation
Attendees of March’s run of this workshop said the following: 
  • Really well structured and I learned a lot, but it was good to still be able to relate it to my experience.
  • A really high quality, well-organised and enjoyable training event. Thank you!
  • I enjoyed the course immensely, particularly the first week I found myself excited by the topic and content, well delivered and very informative.
  • A great course, it worked really well online, and great facilitation - thank you


The workshop will be delivered in two, three-hour sessions taking place between 10 am and 1 pm on Tuesday 5 and Tuesday 12 October 
Individual attendees need to attend both half-day sessions over the two days to reap the full benefit of attending. Pre-work for session two is to watch a 50-minute demo film of a mediation.
For fuller details see the timed programme below. 
 Core mediation skills (including mediating remotely) programme

Attendance fee and how to book

The attendance fee is £345 per place for the workshop. 
When booking a place, you have the option of paying online by credit card (note our online booking system indicates the ticket as £345). You can of course be invoiced for the £345 attendance fee (note our online booking system indicates the invoice ticket as £0, you will be invoiced for £345).
Individual attendees need to attend both half day sessions over the two days to reap the full benefit of attending. 
For the benefit of attendees, we are limiting attendance to a maximum of 30 attendees.

UCEA members can book places via ticket tailor at
If you don't work at a UCEA member HEI then please contact us about booking places

If you have any other queries about the workshop or to register your interest in attending future dates please contact