Early Resolution Skills is a new, practical, interactive online workshop split over two half-days. It equips managers, team leaders and supervisors with the confidence, mindset and tools to approach workplace conflict proactively. After participating you will understand how to identify early signs of conflict within your team and how to address this before they escalate. It is suitable if you are new to the area or seeking to refresh your skills.
When and where: Tuesday 11 and Thursday 13 November 2025, online on Microsoft Teams
Times: 10.00 am to 1.00 pm on both days
Register here: Book your place
Limited Attendance: Maximum of 15 participants
For fuller details see the indicative timed programme. Programme
Through a blend of theory, skills practice and real-world application, participants will learn how to recognise early signs of conflict within their team, intervene constructively and create a culture where conflict is seen as an opportunity for positive change.
This workshop helps organisations strengthen leadership effectiveness, enhance team dynamics and reduce the costs of unresolved conflict.
Why attend?
At the end of this workshop participants will:
This workshop is designed for line managers, team leaders and supervisors - whether new to the area or seeking to refresh your skills. You will learn how to identify early signs of conflict within your team and how to address this before they escalate.
Please note: This workshop is not suitable for those responsible for conducting formal mediation processes on behalf of the organisation. If you require skills and understanding to carry out formal mediations, we recommend attending our separate established Core mediation skills workshop, which is specifically tailored for HR professionals and others appointed by their organisation to conduct more formal mediation sessions. New dates for this workshop will be announced soon.
Full price for UCEA members: £449 (VAT free) per place after Tuesday 14 October.
Non-UCEA members: please email events@ucea.ac.uk for pricing information.
To ensure a high-quality learning experience, we have limited attendance to a maximum of 15 participants, so we recommend securing your place early.
For any queries regarding attending, please email events@ucea.ac.uk
Read the Terms and conditions of booking
When and where: Tuesday 11 and Thursday 13 November 2025, online on Microsoft Teams
Times: 10.00 am to 1.00 pm on both days
Register here: Book your place
Limited Attendance: Maximum of 15 participants
For fuller details see the indicative timed programme. Programme
Event overview
What to expect?Through a blend of theory, skills practice and real-world application, participants will learn how to recognise early signs of conflict within their team, intervene constructively and create a culture where conflict is seen as an opportunity for positive change.
This workshop helps organisations strengthen leadership effectiveness, enhance team dynamics and reduce the costs of unresolved conflict.
Why attend?
At the end of this workshop participants will:
- Recognise and understand early signs of conflict within their team.
- Respond effectively – apply a collaborative approach to resolving issues quickly and informally.
- Build confidence through practice – practise key skills in a supportive environment with feedback from peers and the trainer.
- Receive expert-led training from a seasoned mediator who regularly supports HEIs across the UK.
This workshop is designed for line managers, team leaders and supervisors - whether new to the area or seeking to refresh your skills. You will learn how to identify early signs of conflict within your team and how to address this before they escalate.
Please note: This workshop is not suitable for those responsible for conducting formal mediation processes on behalf of the organisation. If you require skills and understanding to carry out formal mediations, we recommend attending our separate established Core mediation skills workshop, which is specifically tailored for HR professionals and others appointed by their organisation to conduct more formal mediation sessions. New dates for this workshop will be announced soon.
Attendance fee
Early-bird price for UCEA members: £425 (VAT free) per place until 5 pm on Tuesday 14 October.Full price for UCEA members: £449 (VAT free) per place after Tuesday 14 October.
Non-UCEA members: please email events@ucea.ac.uk for pricing information.
To ensure a high-quality learning experience, we have limited attendance to a maximum of 15 participants, so we recommend securing your place early.
For any queries regarding attending, please email events@ucea.ac.uk
Follow this link to book places
Delivery Options
This workshop is available in three formats:- Scheduled workshop (online): Join our scheduled sessions open to individuals from any UCEA member HEI.
- In-House (online or in-person): We can deliver this workshop exclusively for your HEI, tailored to your local needs.
- Regional in-person workshop: If there's collective interest from a group of HEIs in a specific region, we’re happy to provide a ‘local’ in-person session.
Read the Terms and conditions of booking
