Core mediation skills (including mediating remotely)

Aimed at HR professionals, managers and others responsible for staff mediations in HEIs this workshop on 22 and 24 August 2023 is designed to give attendees a grounding in the knowledge and skills needed to intervene effectively when conflict develops, and to conduct a mediated intervention in the most commonly experienced work scenarios. This workshop is essentially our previous ‘Core Mediation Skills’ workshop adapted for online delivery and to cover considerations around mediating remotely. 

The workshop is split over two half-days and is delivered via Zoom using a mixture of plenary, breakout sessions and role plays to provide an opportunity to put the theory into practice. It is aimed at those who have had no formal training in mediation skills or conflict management, or those who have previously received training and are seeking a refresher course that incorporates pointers and tips on mediating in an online environment.  

The workshop leader has extensive experience in delivering certificated mediation training in mediation skills within the HE sector, and has consistently received excellent feedback from previous participants. She mediates regularly for HEIs across the UK.

The workshop will cover:

  • Conflict: the common causes, how to spot it including when working remotely, and how to intervene. 
  • Mediation: what it is, the role of the mediator and how to use a collaborative approach to resolving conflict both in person and online.
  • The key mediation skills and techniques to help shift parties from seemingly intractable positions to interests and common needs.           
  • A robust process to support you and the parties.

The format of the workshop will comprise:

  • A blend of theory with activities and practical tools.
  • Discussions around case study scenarios where mediation skills can be used.
  • Demonstration of mediation skills.
  • The opportunity to put the skills into practice through role play and other practical exercises.
  • Small group and paired work.
  • Pre-work for session two is to watch a 50-minute demo film of a mediation.

Previous attendees of this workshop said the following: 

  • Really well structured and I learned a lot, but it was good to still be able to relate it to my experience.
  • A really high quality, well-organised and enjoyable training event. Thank you!
  • I enjoyed the course immensely, particularly the first week I found myself excited by the topic and content, well delivered and very informative.
  • A great course, it worked really well online, and great facilitation - thank you

Dates and programme

The workshop will be delivered in two, three-hour sessions taking place between 10 am and 1 pm on Tuesday 22 and Thursday 24 August 2023.
Individual attendees need to attend both half-day sessions over the two days to reap the full benefit of attending. 
For fuller details see the timed programme below. 
 Core mediation skills (including mediating remotely) programme

Attendance fee and how to book

This course is for colleagues who work at UCEA member HEIs.
We are offering a special early bird price of £425 per place for this workshop until midnight on Thursday 17 August for UCEA Members. The participation fee after this date is £449 per place for UCEA Members.  When you book you have the option of paying for a place by credit/debit card or to be invoiced.

If you do not work at a UCEA member institution and are interested in finding out more about this course please email

UCEA members can book places via ticket tailor

When booking a place, you have the option of paying online by credit card (note our online booking system indicates the ticket as £425/£449). You can of course be invoiced for the £425/£449 attendance fee (note our online booking system indicates the invoice ticket as £0, you will be invoiced for £425/£449).

Individual attendees need to attend both half day sessions over the two days to reap the full benefit of attending. 

For the benefit of attendees, we are limiting attendance to a maximum of 16 attendees.

If you have any queries regarding your interest in attending, please contact